The boring bit, our Terms & Conditions. On making a booking you (very kindly) accept our booking policy below (so please make sure you read to avoid any confusion):
CHECK IN / OUT
You can check in from 3pm and please leave the boat by 11.30am.
If you would like to leave your suitcases on the wharf before your check in please get in touch and we’ll see what we can do.
To secure your reservation, we require credit/debit card details.
We (Gainsborough Wharf) take full payment for bookings made within four weeks.
If you book more than four weeks in advance, we take a 50% deposit with the balance due two weeks prior to your check in date. We will automatically take this payment from the same card you paid your deposit (you don’t need to do anything) unless you let us know that you’d like to use a different payment method.
If you need to cancel your reservation please note the following terms:
We offer a full refund if you let us know you need to cancel your reservation more than 30 days prior to your check in date. A 50% refund is given for cancellations made between 15 - 29 days prior to your check in date. We regret that no refunds (other than for optional extras) are given for cancellations made on or within 14 days of your arrival. No refunds for any part of the reservation can be given for no shows or on gift vouchers sold via a third party.
ACCEPTED PAYMENT METHODS
If booking online we use a payment platform called Stripe. We accept Visa, Mastercard and American Express debit and credit cards.
If you would rather pay by bank transfer, please get in touch.
For purchases made during your stay, you can either pay by cash, transfer or card (you will be asked to record any purchases you make during your stay).
GW GIFT VOUCHERS. NOT ON THE HIGHSTREET GIFT VOUCHERS.
Gift Vouchers are redeemable against a boatel reservation or any optional extra for a period of 12 months from the date of issue. The vouchers are non-transferable and cannot be exchanged for cash. All guests using a Gift Voucher will need to use a debit or credit card to make an initial £1 payment upon making their reservation.
Only the purchaser of the gift voucher is eligible for a refund within 30 days of purchase.
We can not refund booking cancellation and need 30 days notice to change the date of your reservation.
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your boat or Gainsborough Wharf during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.
DATA PROTECTION & PRIVACY
Please ensure you read the boatel guides upon your arrival. Gainsborough Wharf is a residential community. Some residents may need to get up early for work. We ask all guests to keep noise to a minimum and to not disrupt the comfort and enjoyment of other guests and residents. We insist that no one, other than paying guests, are aboard the boats after 11pm (without our prior permission). We reserve the right to refuse accommodation or services or remove you and members of your party from the wharf if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case, we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
CHILDREN AND PARENTAL SUPERVISION
All children (a person under 16 years of age) staying at Gainsborough Wharf must be accompanied by an adult and must be supervised by an adult at all times. Extra care must be taken on any external part of the boats or the pontoons.
SMOKING AND CANDLES
Guests are not permitted to smoke either in the boat or on any of the deck areas. Smoking is only permitted in the designated areas of the pontoon and guests must dispose of cigarette ends in the pots provided (please do not use the canal!). Candles or any other naked flames other than those used for lighting the stoves or gas hobs are strictly prohibited.
Guide dogs are accepted with prior arrangement, and other dogs may be accepted at our discretion, but otherwise no pets are allowed at Gainsborough Wharf. Please check before booking.
GET IN TOUCH
If you would like further details please email us on firstname.lastname@example.org. We will get back to you within 24 hours.